The first artificial Christmas Tree wasn’t a tree at all. It was created out of goose feathers that were dyed green.

Online Shopping Policies

Return & Exchange Policy

Need to send something back? No worries, we'll do our best to help you. We want you to be satisfied!

How long do I have?

We offer a period of 10 days (from when you first receive your item) to return/exchange.

Once you email us to initiate your return/exchange, we give you two weeks to return your package.

What's the return process?

We ask that you send the item back to us in its original condition in its original packaging.  In order to be eligible, merchandise must not be modified, or damaged.

Because your return will most likely find a new home with someone else, all returned items will be inspected to ensure they are in resellable condition. We will let you know via email if there are any issues with your return.

What's eligible to be returned?

All items must be in their original condition in the original packaging. In order to be eligible merchandise must not be modified, or damaged.

"Sale" items are final sale.

Who pays for the return?

If you received the correct item and it isn't damaged or faulty, you pay the shipping costs for the return. This includes all return/exchange shipping costs, including customs and duties.

If you require any assistance or have any questions regarding a return, please e-mail info@onlinefinishingtouches.com

Do you refund shipping costs?

No, we do not.

Returns/Exchange Address

Send your return/exchange package to:

Finishing Touches
Box 4
Okotoks, AB
T1S 1A4

Refunds

All refunds are issued to the original payment method. Depending on your method of payment, the credit may take 3 - 5 business days to appear in your account.

Refunds are available for new, full-price merchandise returned in saleable condition within 10 days of the date it was received. In order to be eligible merchandise must not be modified, or damaged. It must also be in the original packaging.  Please include your order number somewhere inside or on the package.

Please note: The original shipping charge is non-refundable. We refund the price paid for the items only!

Exchanges

We can either exchange your item, or issue you a store credit for future use.

In order to be eligible merchandise must not be modified, or damaged. It must also be in the original packaging. Please include your order number somewhere inside or on the packaging.

If you have any other questions please call (403) 984-3374, or send us an email to info@onlinefinishingtouches.com